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Contact Refinance Rate Pro
We're here to help you make informed decisions about mortgage refinancing. Whether you have questions about our calculator, need clarification on refinancing concepts, or want to report an issue with our tools, we're committed to responding promptly and thoroughly.
Quick Resources
You might find your answer faster here:
- FAQ — Answers to common refinance questions including break-even calculations, when to refinance, and how closing costs impact your savings
- Guides — In-depth articles covering topics like cash-out refinancing, rate-and-term refinancing, and strategies for 2026's mortgage market
- Calculator — Get instant estimates on your potential savings, break-even timeline, and monthly payment changes
- Compare Options — Side-by-side analysis of different refinancing scenarios, including 15-year vs 30-year terms and various rate differentials
Email Contact
For press inquiries, partnership opportunities, technical issues, or corrections: [email protected]
We typically respond within 24 business hours during business days (Monday-Friday, excluding federal holidays).
What We Can Help With
Calculator Questions
If you're getting unexpected results from our refinance calculator, we want to know. Common questions we address include:
- Break-even timeline calculations: Understanding why your break-even point is 36 months when you expected 24 months, or how different closing cost scenarios affect this timeline
- Total savings projections: Clarifying how we calculate lifetime savings, including the impact of remaining loan term and whether you plan to stay in your home for the full duration
- Closing cost estimates: Questions about typical closing costs in 2026, which generally range from 2-5% of your loan amount, or approximately $4,000-$10,000 on a $200,000 mortgage
Refinancing Strategy Advice
While we don't provide personalized financial advice (and recommend consulting with a licensed mortgage professional for your specific situation), we can help you understand:
- Rate differential impact: For example, if you're currently at 6.5% and considering refinancing to 5.75%, how that 0.75% difference translates to actual monthly savings on different loan amounts
- When refinancing makes sense: Generally, refinancing becomes worthwhile when you can reduce your rate by at least 0.5-0.75%, but this depends heavily on your closing costs and how long you plan to stay in your home
- Current market context: How 2026 refinancing conditions compare to historical trends and what factors are influencing rates
Data Accuracy and Updates
Our tools rely on accurate, current data. If you notice:
- Outdated interest rate benchmarks
- Incorrect formulas or calculations
- Broken links or missing resources
- Typos or unclear explanations
Please let us know immediately. We update our data sources regularly to reflect current market conditions, but we depend on user feedback to catch issues quickly.
What to Include in Your Message
To help us assist you more effectively, please include:
Specific details about your question: Rather than "The calculator isn't working," try "When I enter a current rate of 6.25%, new rate of 5.5%, loan balance of $250,000, and closing costs of $5,000, the break-even shows as 67 months, but I calculated 60 months manually."
Your scenario parameters (if relevant):
- Current interest rate
- Potential new rate
- Remaining loan balance
- Remaining term on current mortgage
- Estimated closing costs
- Desired new loan term
What you've already tried: Let us know if you've checked our FAQ, reviewed our guides, or tried different inputs in the calculator.
Screenshots (when applicable): If you're experiencing a technical issue, screenshots help us identify and resolve problems faster.
Response Times and Expectations
Standard inquiries: 24 business hours Technical issues: We prioritize these and aim for same-day acknowledgment Press requests: 48 business hours Partnership proposals: 3-5 business days for initial review
Press and Media
Journalists and media professionals seeking:
- Commentary on refinancing trends and 2026 mortgage market conditions
- Data from our calculator usage and common refinancing scenarios
- Expert perspective on break-even analysis and refinancing strategy
- Permission to reference or embed our calculator tools
Please email [email protected] with "PRESS" in the subject line.
Partnership Opportunities
We're open to collaborating with:
- Mortgage lenders interested in white-label calculator solutions
- Financial education platforms seeking refinancing content
- Real estate professionals wanting to provide refinancing resources to clients
- Personal finance websites looking for calculator integrations
Include "PARTNERSHIP" in your subject line and provide details about your organization and proposed collaboration.
Technical Support
Experiencing issues with our website or calculator? Common problems and quick fixes:
- Calculator not loading: Clear your browser cache and cookies, or try a different browser
- Results seem incorrect: Ensure you're entering annual interest rates (not monthly) and loan balance (not original loan amount)
- Mobile display issues: Our tools are optimized for mobile, but older devices may experience slower performance
If basic troubleshooting doesn't resolve your issue, contact us with your device type, browser version, and a description of the problem.
We Don't Provide
To set appropriate expectations:
- Personalized financial advice: We're an educational resource and calculator tool, not licensed financial advisors
- Lender recommendations: We don't endorse specific lenders or receive referral fees
- Rate quotes: Our calculator uses estimated rates; actual rates require lender approval based on your credit, income, and property
- Guarantee of savings: Results depend on accurate inputs and market conditions
Stay Updated
While we don't maintain a newsletter, bookmark our Guides section for regular updates on refinancing strategies, market trends, and new calculator features as we continue improving Refinance Rate Pro throughout 2026.
We're committed to making mortgage refinancing decisions clearer and more accessible for all homeowners. Your questions and feedback help us improve our tools and resources for everyone.